Terms of Use
1. About these Terms
These Terms apply when you use the SolubFood website, join SolubFood as a member, use your SolubFood QR, or attend a SolubFood emotion. By doing any of these, you agree to these Terms, our Privacy Policy and, when you attend an emotion, our Event Ticket Terms. If you don't agree, please don't use SolubFood.
2. Who we are
SolubFood is operated by Benjamin Javier Arevalo Rodriguez, a sole trader, ABN 71 700 489 661 ("SolubFood", "we", "us", "our"). You can contact us at hello@teamsolub.com.
3. How SolubFood works
SolubFood is a catalogue of Latin emotions: nights, flavours and stories you can live on the Gold Coast without a passport. In plain terms:
- Members join SolubFood for free and receive a personal SolubFood QR.
- Restaurant partners are independent Latin restaurants that work with us. Each one becomes a new emotion in the catalogue.
- Emotions are experiences we organise and host inside our restaurant partners' venues, such as dance nights, tastings and cultural nights.
- Member benefits are discounts or perks that restaurant partners offer to members who show their SolubFood QR.
SolubFood connects people with Latin culture and the restaurants that carry it. We don't prepare, sell or deliver food or drinks, and we don't run any restaurant. Each restaurant partner is a separate business responsible for its own venue, food, drinks and service.
4. Membership and your SolubFood QR
- Membership is free and you can cancel it at any time using the Cancel my membership link on our home page, or by emailing us directly.
- You must be at least 16 years old to join.
- Please give accurate information when you join and keep it up to date.
- Your SolubFood QR is personal. Don't share it, sell it, copy it or use someone else's.
- When you show your QR at an emotion or a restaurant partner, we record the check-in (which partner or emotion, and the date and time). We use this to apply your benefits, to improve SolubFood, and to show restaurant partners how many people SolubFood brings them. Restaurant partners can see that a valid member checked in so they can apply your benefit. Any reports we share with partners about overall visits are in summary form and don't include your contact details. Our Privacy Policy explains this in full.
5. Member benefits and discounts
- Each restaurant partner sets its own member benefit, which is shown on our site or at the venue.
- Benefits can change or end, for example if a restaurant stops being a partner. We'll keep the site up to date.
- Unless stated otherwise, benefits are for the member only, can't be exchanged for cash, and can't be combined with other offers.
- A restaurant partner may refuse a benefit if the QR is invalid, shared or misused.
6. Restaurant partners
- Food, drinks, menus, prices, allergen information, food safety, alcohol service and the safety of the venue are the responsibility of the restaurant partner.
- If you have an allergy or dietary requirement, tell the restaurant staff directly before you order. SolubFood can't guarantee that any dish is free of allergens.
- Alcohol is served only by licensed venues under their own licence and responsible service of alcohol rules.
- Any purchase you make at a restaurant is between you and that restaurant.
7. Emotions (events)
- Some emotions are free. Others may have an entry fee, which is always shown before you book.
- Paid tickets are sold through an external ticketing platform, which processes your payment under its own terms.
- Some emotions are 18+ (for example, where alcohol is served). This will be stated when the emotion is announced, and you may be asked for ID.
- We only announce an emotion, a restaurant partner, a date or a venue once it is confirmed in writing with that restaurant. Anything shown as locked or "coming soon" is a preview, not a confirmed date, venue or lineup.
- If we cancel an emotion, we'll tell you as soon as possible using the details you gave us, and you'll get a full refund of any ticket price you paid. If we need to change the date or venue, you can choose to keep your ticket for the new date or get a full refund.
- Our Event Ticket Terms set out the full refund rules.
8. Conduct at emotions
Emotions celebrate Latin culture and the people behind it. To keep them safe and welcoming:
- Treat other guests, artists, our team and restaurant staff with respect.
- Follow the venue's rules and the directions of our team and venue staff.
- Don't engage in harassment, discrimination, violence, or behaviour that puts others at risk.
We and the restaurant partner may refuse entry or ask anyone to leave, without refund, if they break these rules or are intoxicated.
9. Photos and video
We film and photograph emotions to share Latin culture and promote SolubFood, including in reels, documentaries, our website and our social media. By attending, you agree that you may appear in this content and that we may use it for these purposes without payment. If you'd prefer not to be filmed, tell our team on the night and we'll do our best to keep you out of shot. To ask us to remove published content that shows you, email us.
10. Content you share with us
If you tag SolubFood or send us photos, videos or comments, you give us a free, non-exclusive licence to repost and use them to promote SolubFood, with credit to you where practical. Only share content you have the right to share. You can ask us to stop using your content at any time.
11. Communications
When you join, we may email you about new emotions, restaurant partners and member benefits. You can unsubscribe at any time using the link in our emails. We'll still send you essential messages, such as event changes or cancellations.
12. Our content and brand
The SolubFood name, logo, the emotion concept, and the text, images, video and design on this site belong to us or our licensors. You may view and share them for personal, non-commercial use. Please don't copy, modify or use them commercially without our written permission.
13. Acceptable use
You agree not to misuse the site or SolubFood, for example by scraping data, disrupting the site, giving false information, creating multiple memberships, or sharing or misusing a SolubFood QR.
We may suspend or cancel a membership or QR that is misused or breaks these Terms. Where reasonable, we'll tell you why first.
14. Your consumer rights
Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded.
15. Limitation of liability
To the extent permitted by law:
- we provide the website "as is" and don't guarantee it will always be available or error-free;
- we aren't responsible for the food, drinks, service or premises of restaurant partners, or for the services of external ticketing platforms; and
- we aren't liable for any indirect or consequential loss arising from your use of SolubFood or attendance at an emotion.
This clause doesn't limit any liability that can't be limited by law, including your rights under the Australian Consumer Law.
16. Changes to these Terms
We may update these Terms as SolubFood changes. When we do, we'll update the date and version at the top. If a change materially affects you, we'll tell you by email or a notice on our site at least 14 days before it takes effect. If you don't agree with a change, you can cancel your membership at any time.
17. Disputes and governing law
If you have a concern, please email us first so we can try to resolve it directly and in good faith. These Terms are governed by the laws of Queensland, Australia. If any part of these Terms is found to be invalid, the rest remains in effect.
18. Contact
SolubFood · Gold Coast, Queensland, Australia
ABN 71 700 489 661
hello@teamsolub.com