Event Ticket Terms
These terms apply whenever you get a ticket to, or attend, a SolubFood "emotion" — alongside our main Terms of Use and Privacy Policy.
1. Buying a ticket
Tickets are sold through a separate, external ticketing platform [CONFIRM: ticketing platform name once the account is set up], not directly by SolubFood. That platform processes your payment and holds your ticket details under its own terms and privacy policy — we don't see or store your payment information. Entry to most emotions carries a small symbolic fee; where an emotion is free, that will be stated on the listing.
2. Refunds
Because the entry fee mainly covers our costs of running the emotion (not a profit margin), tickets are generally non-refundable once purchased, except where required by the Australian Consumer Law (for example, if an emotion is cancelled or doesn't go ahead). If we cancel or significantly reschedule an emotion, we'll offer a refund or a transfer to a future emotion.
3. Age restrictions
Some emotions take place at licensed venues or involve alcohol service. Where that applies, entry is 18+ and you may be asked for ID by the restaurant partner or venue staff. We'll state the age restriction on the ticket listing for each emotion.
4. Filming and photography
SolubFood films and photographs its emotions for our own content and documentaries (see our homepage). By attending an emotion, you consent to being filmed or photographed as part of the crowd, and to that footage being used by SolubFood across our website, social media and documentaries. If you'd rather not appear on camera, let our team know on the night and we'll do our best to keep you out of frame — but we can't guarantee you won't appear incidentally in wide crowd shots.
5. Your SolubFood QR at the door
Your SolubFood QR (from joining SolubFood) may be used alongside your ticket to confirm you're a member and to register your visit with the restaurant partner — see our Privacy Policy for what that records.
6. Conduct
We expect everyone at an emotion to treat the restaurant partner, its staff and other guests with respect. We and the restaurant partner may refuse entry or ask someone to leave for unsafe, abusive or disruptive behaviour, without a refund.
7. Changes
As SolubFood's ticketing platform and emotions grow, these terms will be updated, with a new date and version number.